Community Forum
Community Forum
Section titled “Community Forum”Sencai runs a community forum for discussion, questions, and knowledge-sharing between users — separate from in-app support, but connected to your existing Sencai identity.
Signing in
Section titled “Signing in”There is no separate forum account to create and no forum-specific password. Visit the forum and sign in with your regular Sencai (Keycloak) credentials — the same login you use for the rest of the platform:
- Go to the forum (linked from the Sencai platform, or directly at your organization’s forum address)
- You’re redirected to the familiar Sencai sign-in screen if you’re not already logged in
- On your very first visit, a matching forum account is created for you automatically in the background — there is no manual approval step or separate sign-up form to fill in
If you’re already signed in to Sencai elsewhere in your browser, visiting the forum typically logs you in without any extra prompt.
Organization communities
Section titled “Organization communities”Each Sencai organization automatically gets a corresponding community on the forum, so teams have a natural place to discuss things specific to their organization alongside the general platform-wide discussion areas.
Notifications
Section titled “Notifications”When someone replies to your post or mentions you on the forum, Sencai forwards that as a regular notification through the same email notification system used elsewhere on the platform — you don’t need to keep the forum tab open or rely on the forum’s own notification center to find out about a reply. This is in addition to, not a replacement for, checking the forum directly.
Moderators and admins
Section titled “Moderators and admins”Forum moderation follows your Sencai identity as well — administrators are designated through the platform’s role system rather than a separate forum-only admin panel.
Troubleshooting
Section titled “Troubleshooting”Q: I signed in but don’t have a forum account yet / see an error on first visit.
A: Account creation happens automatically the first time you visit — if it doesn’t complete correctly (for example due to a temporary connectivity issue), try reloading the forum page once. If the problem persists, contact support.
Q: I’m not getting email notifications for forum replies.
A: Notification forwarding checks for new activity periodically rather than instantly, so allow a short delay after a reply is posted. If nothing arrives after a longer wait, check your account’s notification/email settings and contact support if the issue continues.
Q: Can I use a different username on the forum than my Sencai name?
A: Your forum identity is derived from your Sencai account automatically; there is currently no separate forum profile customization step.