Create a support-ticket

POST

/support-tickets

• Current canonical versioned path (F3.API.01)

Authorizations

• bearerAuth
• apiTokenAuth

Request Body ^required

object

data

object

subject

required

string

<= 255 characters

description

required

string

category

string

Allowed values: bug feature_request question incident billing other

priority

string

Allowed values: p1 p2 p3 p4

status

string

Allowed values: open in_progress waiting_customer resolved closed

ticket_number

string

reporter_email

required

string

reporter_name

string

organisation

One of:

string

DocumentId reference to api::organisation.organisation

string

object

object

key

additional properties

any

assigned_to

string

resolved_at

string format: date-time

first_response_at

string format: date-time

sla_breach

boolean

tags

Arbitrary JSON value (object, array, string, number, boolean, or null)

metadata

Arbitrary JSON value (object, array, string, number, boolean, or null)

freshdesk_ticket_id

string

comments

One of:

string

DocumentId reference to api::ticket-comment.ticket-comment

string

object

object

key

additional properties

any

feedback_type

string

Allowed values: bug feature general

source

string

Allowed values: support_portal feedback_widget

page_url

string

browser

string

trace_id

string

screenshot

Strapi media object (upload plugin)

object

Responses

200

Created

object

data

object

subject

required

string

<= 255 characters

description

required

string

category

string

Allowed values: bug feature_request question incident billing other

priority

string

Allowed values: p1 p2 p3 p4

status

string

Allowed values: open in_progress waiting_customer resolved closed

ticket_number

string

reporter_email

required

string

reporter_name

string

organisation

One of:

string

DocumentId reference to api::organisation.organisation

string

object

object

key

additional properties

any

assigned_to

string

resolved_at

string format: date-time

first_response_at

string format: date-time

sla_breach

boolean

tags

Arbitrary JSON value (object, array, string, number, boolean, or null)

metadata

Arbitrary JSON value (object, array, string, number, boolean, or null)

freshdesk_ticket_id

string

comments

One of:

string

DocumentId reference to api::ticket-comment.ticket-comment

string

object

object

key

additional properties

any

feedback_type

string

Allowed values: bug feature general

source

string

Allowed values: support_portal feedback_widget

page_url

string

browser

string

trace_id

string

screenshot

Strapi media object (upload plugin)

object

documentId

string

id

integer

createdAt

string format: date-time

updatedAt

string format: date-time

publishedAt

string format: date-time

nullable

400

Validation error

401

Missing or invalid authentication

403

Not authorized (tenant scope or capability)