Skip to content
Sencai Logo Sencai Logo Sencai Docs

List support-tickets

GET
/support-tickets

Authorizations

Section titled “Authorizations ”

Parameters

Section titled “ Parameters ”

Query Parameters

Section titled “Query Parameters ”
pagination[page]
integer
pagination[pageSize]
integer
filters

Strapi REST filter syntax

object
sort
string
populate
string

Responses

Section titled “ Responses ”

200

Section titled “200 ”

OK

object
data
Array
object
subject
required
string
<= 255 characters
description
required
string
category
string
Allowed values: bug feature_request question incident billing other
priority
string
Allowed values: p1 p2 p3 p4
status
string
Allowed values: open in_progress waiting_customer resolved closed
ticket_number
string
reporter_email
required
string
reporter_name
string
organisation
One of:

DocumentId reference to api::organisation.organisation

string
assigned_to
string
resolved_at
string format: date-time
first_response_at
string format: date-time
sla_breach
boolean
tags

Arbitrary JSON value (object, array, string, number, boolean, or null)

metadata

Arbitrary JSON value (object, array, string, number, boolean, or null)

freshdesk_ticket_id
string
comments
One of:

DocumentId reference to api::ticket-comment.ticket-comment

string
feedback_type
string
Allowed values: bug feature general
source
string
Allowed values: support_portal feedback_widget
page_url
string
browser
string
trace_id
string
screenshot

Strapi media object (upload plugin)

object
documentId
string
id
integer
createdAt
string format: date-time
updatedAt
string format: date-time
publishedAt
string format: date-time
nullable
meta
object
pagination
object
page
integer
pageSize
integer
pageCount
integer
total
integer

401

Section titled “401 ”

Missing or invalid authentication

403

Section titled “403 ”

Not authorized (tenant scope or capability)